SHIPPING POLICY
Shipping & FAQ
At CookUp, we strive to ensure your order arrives promptly and in perfect condition. Below, you will find important information regarding our shipping process, estimated delivery times, and what to do in case of issues. Please review this policy carefully to understand how our shipping works and how we address potential problems.
"How long will my order take to arrive?"
- Processing Time: Orders are processed within 2-5 business days from the time your purchase is confirmed.
- Delivery Time: Delivery typically takes between 1-3 weeks (5-15 business days) from the time your order is shipped, depending on your location and the item ordered. Please check the product description for any specific shipping times.
- Priority Shipping: In some cases, we offer priority shipping (e.g., 3-8 business days) for selected products or during special promotions. If applicable, this will be specified in the product description.
We do our best to deliver your order as quickly as possible, but please note that delivery times may vary depending on the destination and potential delays in transit.
"How does shipping work?"
At CookUp, we work with a network of global partners and artisans to bring you high-quality, innovative products at competitive prices. As such, your order may be shipped from different locations around the world.
- Our primary shipping partners are USPS, FedEx, and other reliable carriers, depending on your location.
- If you order multiple items, they may arrive in separate packages at different times. Rest assured, you will not be charged any additional shipping fees for multiple shipments.
Tracking Information: Every order comes with a tracking number so you can easily track your package's journey. If you have any questions regarding your shipment, feel free to contact us at any time.
"What if my package is delayed or lost?"
If your package is delayed or lost in transit, we will work with our shipping partners to resolve the issue as quickly as possible.
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For Delays: If your package is delayed beyond the estimated delivery time, please contact our support team at support@cookupnow.com, and we will assist you in tracking the package or arranging a suitable resolution (such as reshipping the item).
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For Lost Packages: If your package is confirmed lost by the shipping carrier, we will reship the item or offer a refund. Please allow a reasonable time for us to investigate and confirm the status of the package.
"How can I return an item?"
Please refer to our Return Policy for detailed information on returns, refunds, and exchanges. If you need assistance with a return, don’t hesitate to contact us at support@cookupnow.com.
"How long will it take for you to reply to my message?"
Our customer support team strives to provide one of the fastest response times in the industry. We typically respond within 1-3 hours during business hours, but please allow up to 24 hours during weekends and holidays. We pride ourselves on offering exceptional customer service and are always here to help!
Shipping Costs
- Shipping costs are calculated at checkout based on your location and the items in your order. You will be clearly informed of any shipping charges before completing your purchase.
- Free Shipping: We offer free shipping promotions on select items or during special events. Please check the product page for free shipping availability.
- If an order is returned, return shipping costs are the responsibility of the customer, unless the product arrived damaged or defective. In such cases, we will cover the return shipping.
Damaged or Missing Items
We take great care in ensuring your order arrives in perfect condition. However, if your item arrives damaged or is missing, please follow the steps below:
- Contact us immediately at support@cookupnow.com with the subject "Damaged/Missing Item Claim."
- Provide clear photographs of the damage or a description of the missing item.
- We will assess the issue and arrange for a replacement or refund.
Multiple Packages
If you order multiple items, they may be shipped separately depending on stock availability and shipping locations. Don’t worry if all your items don’t arrive at the same time—you won’t be charged additional shipping fees for separate shipments.
Incorrect Shipping Address
It is the customer’s responsibility to provide the correct shipping address. If the package is delivered to the wrong address due to an error in the address provided by the customer, we will not be held liable. However, we will work with you to offer a discounted rate for a replacement item at our discretion. If you realize you’ve made a mistake with your address, please contact us immediately, and we will do our best to update it before the order is processed.
Tracking Information
Every order comes with a tracking number so you can monitor your package’s status. Tracking details will be provided via email once your order has shipped.
Contact Us
Our dedicated support team is available 24/7 via email at support@cookupnow.com to assist with any inquiries or concerns. We are committed to ensuring you have a smooth and pleasant shopping experience!
Note: This shipping policy is in compliance with European Union and Spanish consumer protection laws, including the rights regarding delivery timeframes, returns, and refunds.